BENEFITS OF OUTSOURCING
Prior Authorization
✅ Why Outsource:
- Reduces delays and denials: Specialists handle payer-specific rules and ensure timely approvals.
- Saves clinical staff time: Nurses and front-office staff can focus on patient care, not paperwork.
- Faster turnaround: Outsourced teams often dedicate full-time attention to getting approvals quickly.
- Lower overhead: No need to hire and train in-house staff for complex, variable workloads.
Insurance Verification
✅ Why Outsource:
- Improves accuracy: Experts verify coverage, co-pays, deductibles, and pre-auth needs correctly.
- Reduces billing errors and denials: Fewer rejections from payers due to eligibility mistakes.
- Saves staff time: Front desk staff can focus on scheduling and in-office patients.
- Enables scalability: Outsourced services can handle high-volume verifications without staffing gaps.
Appointment Reminders
Same day and 5/3/1 day prior.
✅ Why Outsource:
- Reduces no-show rates: Professional reminder systems with texts, calls, or emails improve attendance.
- Automates the process: No manual calling or tracking by your in-house staff.
- Live Operator: Manual calling as needed.
- Custom messaging: Personalized reminders that match the facility’s tone and patient preferences.
- Integration-ready: Most outsourced systems integrate with EHRs or scheduling software.
Customer Service Training
✅ Why Outsource:
- Fresh, unbiased perspective: Outside trainers bring objectivity and best practices from across the industry.
- Professional development: Improves staff communication, patient satisfaction, and retention.
- Consistent quality: Ensures all staff are trained to the same high standard.
- Improves reputation: Better service leads to positive reviews, referrals, and loyalty.
HOW CAN WE HELP?
🔹 Key Benefits Across All Areas
Cost Efficiency-Reduce payroll, benefits, and training costs for admin roles.
Specialized Expertise-Access professionals who focus solely on these tasks and stay current with payer rules and patient service trends.
Scalability-Easily scale services up or down based on patient volume.
Faster Turnaround-Dedicated teams with streamlined processes improve speed and reliability.
Improved Patient Experience-Fewer errors, faster approvals, and better communication lead to happier patients.
Focus on Core Care Delivery-Let your clinical team do what they do best—treat patients—while support tasks are handled expertly
ORGANIZATIONS WE TRANSORM
All Specialty Private Practice
Home Health Agencies
.
Ambulatory Surgery Centers
Tele-Health Providers
KEY SPECIALTY AREAS
Services Offered
Insurance Verification
We provide outsourced insurance verification services to healthcare providers (private practices, ambulatory centers, home health agencies, etc.) to:
- Check patient insurance eligibility
- Confirm coverage details (co-pays, deductibles, pre-authorizations)
- Reduce claim denials and billing delays
- Ensure front-desk accuracy and efficiency
Customer Contact
APPOINTMENT SETTING:
We contact patients 5/3/1 day prior & Same day if needed. Making contact with patients well ahead of time increases patient retention and decreases no-show rates.
Don't panic, the center show rate is extremely low and you need to call the existing patients to remind/encourage them to show up - we do that too. This service is a Director favorite and allows the onsite staff to focus on tasks in house.
GENERAL CONTACT:
We place outbound patient calls to relay information from you
Prior Authorization
A key component to your business success in healthcare is to obtain approvals from insurance companies before services or medications are delivered, reducing claim denials and improving cash flow.
- Collecting clinical documentation
- Contacting insurance payers
- Completing and submitting authorization requests
- Following up on approvals/denials
- Communicating with provider offices and patients.
Compliance & Risk Analysis
Compliance is an important component for any business new or existing. We ensure your team understands and adheres to HIPPA, OSHA guidelines.
Customer Service Training
Customer Service Training for Healthcare Staff—especially those interacting directly with patients—is a high-impact service that improves patient satisfaction, retention, and reputation.
Our Training helps staff:
- Communicate with empathy and professionalism
- Handle difficult patient interactions gracefully
- Reduce patient complaints and improve satisfaction scores
- Build trust and promote a positive patient experience
Watch Us In Action Transform Your Business With Our Expertise
